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Below is a cache of http://www.amsoil.com/news/2007_may_warranty.pdf. It's a snapshot of the page taken as our search engine crawled the Web.
The web site itself may have changed. You can check the current page or check for previous versions at the Internet Archive. Yahoo! is not affiliated with the authors of this page or responsible for its content. News - Warranties and AMSOIL Virtually all automobile manufacturers warrant their vehicles
to remain free of defect in manufacture or workmanship for
a certain mileage or time period. Whether an automaker will
honor a warranty claim depends on the vehicle owner pro-
viding proper maintenance for the vehicle. For this reason,
it is important for vehicle owners to maintain maintenance
records. Proper maintenance includes installing appropriate
oil and filters. Automakers cannot deny warranty claims solely on the
basis of using synthetic motor oil, and they cannot specify a
certain oil brand to be used in their vehicles. Instead, they
require the oil meets the appropriate API performance clas-
sification and SAE viscosity grade specified in the owners
manual. Installation or the use of special materials does not, in and of itself, void the New Vehicle Limited Warranties. Service and Parts Operations, Chrysler Corporation Many high performance vehicles are factory filled with syn-
thetic motor oils and the manufacturers encourage contin-
ued use of synthetic motor oils in order to achieve maximum
performance, including Cadillac, Chevrolet Corvette and
Dodge Viper. Many other automobile manufacturers neither
recommend or discourage the use of synthetic motor oils,
requiring only that the oil meets a certain viscosity grade
and performance classification. Automakers may not void warranties based solely on an
owners practice of extending oil drain intervals. Dealership personnel and district managers may be unaware of the ser-
viceability of synthetic oils over an extended period, but they
may not summarily dismiss a warranty claim based on the
owners practice of changing oil at extended intervals. To do
so does not disprove a defect in manufacture or workman-
ship as the immediate cause of failure. Vehicle owners may
appeal to a factory representative if the dealership and dis-
trict manager do not satisfactorily settle the warranty claim.
Factory representatives appreciate the value of used oil
analysis and do consider preventive maintenance oil analy-
sis reports in their evaluations of warranty claims, while
post-failure oil analysis is critically important to the disposi-
tion of a warranty claim. Their findings pull more weight
than the opinions of dealerships or district managers. If engine damage otherwise covered by warranty was
found to be unrelated to the engine lubricant, then the consumers practice with regard to oil change inter- vals would not be a relevant consideration, and the warranty claim would be honored. Fuels and Lubricants Division, General Motors Research Laboratories If used engine oil is discarded without an independent
analysis, the dealership and vehicle manufacturer lose their
evidence to support a claim that the oil, and not a mechani-
cal problem, caused the failure. For example, sludge may
be formed through several avenues, not all related to the
oils performance. Antifreeze contamination or nitration due
to poor electronic sensor performance may cause sludge,
and both may be directly related to a defect in vehicle man-
ufacture or workmanship, but clearly neither may be blamed
on the oil. Warranties and AMSOIL The New Vehicle Warranty would not be void simply because an owner failed to use proper engine oils or did not perform maintenance at the prescribed inter- vals. Warranty applicability is contingent upon the cause of failure. Service Policies and Procedures Department, General Motors Corporation Vehicle manufacturers base their owners manual mainte-
nance recommendations on their own research and to best
protect their equipment based upon lubricants of varying
quality, reliability and value in the marketplace. A move
toward extended drain intervals is in progress now. Ford
recently extended its recommended drain interval to 7,500
miles in normal service conditions, while GM has been rec-
ommending increased intervals when indicated by its oil
monitoring system. AMSOIL offers superior synthetic motor oils fully capable of providing extended drain service. AMSOIL is committed to
backing its products, as well as protecting the interests of its
customers. Therefore, AMSOIL INC. offers its customers a
warranty. AMSOIL INC. warrants that the use of its lubricants will not cause mechanical damage to any mechanically sound equipment when AMSOIL INC. products are used in full compliance with the companys recom- mendations and instructions. AMSOIL synthetic motor oils are formulated to surpass
engine test specifications, offering protection far greater
than competing motor oils for extended drain intervals.
Most synthetic oil manufacturers make no claim to extend-
ed drain intervals, deferring to the maintenance schedule
provided by the vehicle manufacturer. With its unparalleled
oil and warranty program, AMSOIL offers consumers
unprecedented protection and economics. Warranty Specifics Any lubricant meeting viscosity and performance specifications may be used.
Vehicle manufacturers describe lubricants by their viscosity grade and service classification, which are defined by the
Tripartite Committee, composed of the American Petroleum Institute, the Society of Automotive Engineers and the
American Society for Testing and Materials. All AMSOIL synthetic motor oils state their SAE viscosity grade and API per-
formance classification on the product container, and all are recommended for the highest performance classification for
their application. If personnel at a vehicle dealership claim that a vehicle warranty is void simply by using AMSOIL synthetic motor oil, obtain
this statement in writing and send a copy to AMSOIL INC. AMSOIL INC. will follow up with the dealership. The vehicle manufacturer may not specify by brand name the products you may use in your vehicle.
The Magnuson-Moss Act is a federal law which states that a manufacturer may not require the use of a specific brand of
aftermarket product, including lubricants, unless that part is provided by the manufacturer free of charge. To do otherwise
constitutes an infringement upon free trade. If any representative of the vehicle dealership or manufacturer informs you that you must use a specific brand of lubricant
or filter, obtain a written statement to that effect and send a copy to AMSOIL INC. AMSOIL will follow-up. Cause of failure is paramount to warranty claim payment.
Vehicle manufacturers warrant their products to be free of defect in manufacture or workmanship. In order to avoid pay-
ing a warranty claim, a vehicle manufacturer must show a failure is not due to a defect in the manufacture or workmanship
of the vehicle. The manufacturer may not arbitrarily blame a failure on the consumers practice of changing oil at extend-
ed intervals. Verbal notification of refusal to honor a claim is insufficient.
The refusal must be in writing and must state the specific reason a claim has been refused. If you still think a failure is
due to a defect in vehicle manufacture or workmanship, contact the dealership, district manager, manufacturer or arbitra-
tor. The AMSOIL warranty assumes protection where the vehicle warranty stops.
AMSOIL offers complete protection to its customers through the finest line of lubricants and filters available and through
the unique AMSOIL warranty. Customers following AMSOIL recommendations are protected by the AMSOIL warranty if
they experience a failure caused by an AMSOIL product and the vehicle manufacturer wont honor its warranty. Customers are Covered
As long as customers maintain their vehicles properly and follow either the vehicle manufacturer recommendations or
AMSOIL recommendations, their vehicles are warranted against failure by either the vehicle manufacturer or AMSOIL INC.
.
The web site itself may have changed. You can check the current page or check for previous versions at the Internet Archive. Yahoo! is not affiliated with the authors of this page or responsible for its content. News - Warranties and AMSOIL Virtually all automobile manufacturers warrant their vehicles
to remain free of defect in manufacture or workmanship for
a certain mileage or time period. Whether an automaker will
honor a warranty claim depends on the vehicle owner pro-
viding proper maintenance for the vehicle. For this reason,
it is important for vehicle owners to maintain maintenance
records. Proper maintenance includes installing appropriate
oil and filters. Automakers cannot deny warranty claims solely on the
basis of using synthetic motor oil, and they cannot specify a
certain oil brand to be used in their vehicles. Instead, they
require the oil meets the appropriate API performance clas-
sification and SAE viscosity grade specified in the owners
manual. Installation or the use of special materials does not, in and of itself, void the New Vehicle Limited Warranties. Service and Parts Operations, Chrysler Corporation Many high performance vehicles are factory filled with syn-
thetic motor oils and the manufacturers encourage contin-
ued use of synthetic motor oils in order to achieve maximum
performance, including Cadillac, Chevrolet Corvette and
Dodge Viper. Many other automobile manufacturers neither
recommend or discourage the use of synthetic motor oils,
requiring only that the oil meets a certain viscosity grade
and performance classification. Automakers may not void warranties based solely on an
owners practice of extending oil drain intervals. Dealership personnel and district managers may be unaware of the ser-
viceability of synthetic oils over an extended period, but they
may not summarily dismiss a warranty claim based on the
owners practice of changing oil at extended intervals. To do
so does not disprove a defect in manufacture or workman-
ship as the immediate cause of failure. Vehicle owners may
appeal to a factory representative if the dealership and dis-
trict manager do not satisfactorily settle the warranty claim.
Factory representatives appreciate the value of used oil
analysis and do consider preventive maintenance oil analy-
sis reports in their evaluations of warranty claims, while
post-failure oil analysis is critically important to the disposi-
tion of a warranty claim. Their findings pull more weight
than the opinions of dealerships or district managers. If engine damage otherwise covered by warranty was
found to be unrelated to the engine lubricant, then the consumers practice with regard to oil change inter- vals would not be a relevant consideration, and the warranty claim would be honored. Fuels and Lubricants Division, General Motors Research Laboratories If used engine oil is discarded without an independent
analysis, the dealership and vehicle manufacturer lose their
evidence to support a claim that the oil, and not a mechani-
cal problem, caused the failure. For example, sludge may
be formed through several avenues, not all related to the
oils performance. Antifreeze contamination or nitration due
to poor electronic sensor performance may cause sludge,
and both may be directly related to a defect in vehicle man-
ufacture or workmanship, but clearly neither may be blamed
on the oil. Warranties and AMSOIL The New Vehicle Warranty would not be void simply because an owner failed to use proper engine oils or did not perform maintenance at the prescribed inter- vals. Warranty applicability is contingent upon the cause of failure. Service Policies and Procedures Department, General Motors Corporation Vehicle manufacturers base their owners manual mainte-
nance recommendations on their own research and to best
protect their equipment based upon lubricants of varying
quality, reliability and value in the marketplace. A move
toward extended drain intervals is in progress now. Ford
recently extended its recommended drain interval to 7,500
miles in normal service conditions, while GM has been rec-
ommending increased intervals when indicated by its oil
monitoring system. AMSOIL offers superior synthetic motor oils fully capable of providing extended drain service. AMSOIL is committed to
backing its products, as well as protecting the interests of its
customers. Therefore, AMSOIL INC. offers its customers a
warranty. AMSOIL INC. warrants that the use of its lubricants will not cause mechanical damage to any mechanically sound equipment when AMSOIL INC. products are used in full compliance with the companys recom- mendations and instructions. AMSOIL synthetic motor oils are formulated to surpass
engine test specifications, offering protection far greater
than competing motor oils for extended drain intervals.
Most synthetic oil manufacturers make no claim to extend-
ed drain intervals, deferring to the maintenance schedule
provided by the vehicle manufacturer. With its unparalleled
oil and warranty program, AMSOIL offers consumers
unprecedented protection and economics. Warranty Specifics Any lubricant meeting viscosity and performance specifications may be used.
Vehicle manufacturers describe lubricants by their viscosity grade and service classification, which are defined by the
Tripartite Committee, composed of the American Petroleum Institute, the Society of Automotive Engineers and the
American Society for Testing and Materials. All AMSOIL synthetic motor oils state their SAE viscosity grade and API per-
formance classification on the product container, and all are recommended for the highest performance classification for
their application. If personnel at a vehicle dealership claim that a vehicle warranty is void simply by using AMSOIL synthetic motor oil, obtain
this statement in writing and send a copy to AMSOIL INC. AMSOIL INC. will follow up with the dealership. The vehicle manufacturer may not specify by brand name the products you may use in your vehicle.
The Magnuson-Moss Act is a federal law which states that a manufacturer may not require the use of a specific brand of
aftermarket product, including lubricants, unless that part is provided by the manufacturer free of charge. To do otherwise
constitutes an infringement upon free trade. If any representative of the vehicle dealership or manufacturer informs you that you must use a specific brand of lubricant
or filter, obtain a written statement to that effect and send a copy to AMSOIL INC. AMSOIL will follow-up. Cause of failure is paramount to warranty claim payment.
Vehicle manufacturers warrant their products to be free of defect in manufacture or workmanship. In order to avoid pay-
ing a warranty claim, a vehicle manufacturer must show a failure is not due to a defect in the manufacture or workmanship
of the vehicle. The manufacturer may not arbitrarily blame a failure on the consumers practice of changing oil at extend-
ed intervals. Verbal notification of refusal to honor a claim is insufficient.
The refusal must be in writing and must state the specific reason a claim has been refused. If you still think a failure is
due to a defect in vehicle manufacture or workmanship, contact the dealership, district manager, manufacturer or arbitra-
tor. The AMSOIL warranty assumes protection where the vehicle warranty stops.
AMSOIL offers complete protection to its customers through the finest line of lubricants and filters available and through
the unique AMSOIL warranty. Customers following AMSOIL recommendations are protected by the AMSOIL warranty if
they experience a failure caused by an AMSOIL product and the vehicle manufacturer wont honor its warranty. Customers are Covered
As long as customers maintain their vehicles properly and follow either the vehicle manufacturer recommendations or
AMSOIL recommendations, their vehicles are warranted against failure by either the vehicle manufacturer or AMSOIL INC.
.
