Fall 2004 Customer IT Training Needs Survey

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file time: 2008-02-16

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ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Fall 2004 Customer IT Training Needs Survey 
 

What did the ITaP trainers want to find out?  

Whether the Purdue community does/would attend IT technical training, and for what purpose 
What topics customers need/want 
Preferred training delivery methods, duration, times,  
locations  
Patterns by constituency type or organization  
Specific needs by staff type or school/division that are not being met  
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Response Rate:  Good! 
 
 

Total WL A/P, clerical, service, graduate staff selected   
(Including Extension Educators, excluding ITaP staff for a later specific internal survey and those who were in the pilot study group) 

# surveys delivered via email =  
12,177 # responses = 1677,  
from these areas  

7 

Intercollegiate Athletics 

179 

Provost's Other Areas 

1057 

All Academic Schools 

434 

All Admin VP areas 

13.8% of those who

received the email

responded

 
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Of those who responded00 

59.7% have attended ITaP courses for professional skill development or job-related projects  
Close to 70% would attend future classes for that reason  
21.4% do not have enough time in their work schedules to attend classes  
20.6%  did not know IT technical courses/topics were available  
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Most Requested General  
Training Topics

 
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Most Requested  
Discovery & TLT Topics 

Instructional  

  

Envision Center 

  

Research Oriented 

 

 
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Most Requested Topics by Organizational Unit

 
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Preferred Months for Training 

Responses were similar across all staff types Top months preferred were February, June, and July  
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Preferred Locations for Training Sessions 
 
 
 
 
 

Clerical and A/P were higher in preference for FREH Grad Staff and faculty showed more preference for the central campus locations  
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Other Logistic Preferences 

Locations on main campus or in their departments; however, slightly less than 1/2 would attend off campus location Training presented M-F, in the 8am-5pm timeframe was overall preferred A much lesser choice overall was M-F, 6-10pm and it was only preferred by Grad Staff Session lengths: Overall 2 Hrs Second 3-4 Hrs  
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Learning Methods and Communication Preferences 

Workshops  
Online Learning  
One-on-one training  
Reference Materials  
Notification Method00nbsp;
 

  

    preferred to be notified of training opportunities via email! 

77%

71%

47%

44%

35%

00ll groups responded similarly00/b>

 
 
 
 
 

ITaP Trainers Working Group         www.itap.purdue.edu/training                        

Next steps00/b> 

Communicate results to senior ITaP staff and the Purdue community Respond to areas that expressed specific concerns Develop ITaP training priorities that balance customer needs with ITaP00 strategic goals Explore partnerships with resources inside and outside  ITaP to meet customer needs

   download Fall 2004 Customer IT Training Needs Survey