>
MIT00 EHS-MS Training
System
Pam Greenley, 00/font> 16% over reported (13/80)
Radiation safety 0025% of those who took course did
not select EHS Activity (1 Dept)
How many people have not taken
needs assessment but need to? Estimate 300 people
MIT EHS Office
*
8
Communication
of Training Metrics
Ongoing 00Dept. Assessment Report gives PI
and lab group training completion rates
Coord and LC can look at
dept metrics anytime
Should look at least 2x/yr
before inspections
Special
External audit- Reps, PI00, Dept.heads, Asst. Deans
Balanced Scorecard Initiative 00course focus
Sensitivity
MIT EHS Office
*
9
MIT EHS Office
*
10
Do
E-Mail Reminders Work?
MIT EHS Office
*
11
Effect
of EHS-MS on EHS Training
MIT EHS Office
*
12
EHS
Training Activity - # Seats/yr.
23,533
TOTAL
70%
16,482
Classroom
30%
7061
Web-based
MIT EHS Office
*
13
X
X
Training Reconciliation
EHS Rep
EHS Coord
EHS Office
Activity
X
X
X
PI Training
X
X
X
Checking accuracy of TNA
X
X
Getting new people to complete TNA
X
X
Training completion metrics
X
Lab Specific Training
EHS-MS
Training Roles
MIT EHS Office
*
14
Training
Technology Support
The cost of ownership for
the EHS-MS Training System includes ongoing technical support
Internal = 1-2 FTEs
MIT IS&T = 1 FTE
MIT EHS Office
*
15
MIT EHS Office
*
16
EHS
Training Triage
44% of all email requests
for assistance received by the EHS Office request tracking
system are training technology questions:
Browser settings
MIT personal certificates
Automated email notifications 00turning off or clarifying training
requirement
Credit for classroom training
MIT EHS Office
*
17
MIT EHS Office
*
18
Training
Metrics Reports
Metrics reporting is resource
intensive.
Special performance / metrics
reports had to be developed.
.25 - .5 FTE for EHS Training
reporting
MIT EHS Office
*
19
Automated
Training Reports
Investments in custom automated
reports :
BrioQuery Training Dashboard
Monthly Training Metrics Report
PI Assessment Report
Just in time Training management
reports for trend analysis and continuous improvement.
MIT EHS Office
*
20
Tech
Support Lessons Learned
In tech support, no question
or issue is too trivial.
It may be an indicator of
a larger problem.
Browsers are the Achilles
Heel of training delivery.
Users prefer a phone call
.
Same day response is expected.
Automated, web-based training
reports have a big impact in the local labs.
MIT EHS Office
*
21
The
Benefits Outweigh the Costs
MIT00
EHS-MS training automation is powerful and effective
Rewards and resources are
in balance
2 - 3 FTEs per 7,800 EHS-MS
training users is a sound investment.
MIT EHS Office
*
22
Future
Training Focus Areas
Drop/Add/Refine EHS activities
Better integration of Training
Needs Assessment data with EHS Office Programs
Training efficiency
Continue to clarify roles
and responsibilities
Training effectiveness- User
Centered Learning
download MIT0 EHS-MS Training System
