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Training
and Documentation Overview v.2.1
1
Training
and Documentation Update:
A Learning Management Services Model
CIT/CSM
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Training
and Documentation Overview v.2.1
Table
of Contents
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Training
and Documentation Overview v.2.1
Our
Vision
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Training
and Documentation Overview v.2.1
Learning
Management Services
Manage and track learning resources, participants, and outcomes of technical learning events
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Training
and Documentation Overview v.2.1
Learning
Management Services
Ad Hoc
Managed
Competency
Driven
Integrated
Performance
Optimized
Workforce
Mixed
organizational
support
No integration
with PM or HR
Many informal
approaches
Incomplete
objectives
Basic
registration
Basic
objectives
Some formal
approaches
Talking about:
Skill sets
Certification
EOS
Measures
Strategic direction,
prioritized projects,
services, business
goals drive programs
Competency based
programs are
common
Integration with
HR and PM
Outcomes correlated
to key performance
indicators
Alignment with:
Project needs
Service needs
Business goals
Career plans
Roles and
responsibilities
Developing:
Skill sets
Certification
EOS
Measures
Custom
Programs
All activities directly
linked to business initiatives plans, projects, and services
Just in time learning
and blended learning
events are common
Mass customization
is common
Workforce planning is
integrated
Workflow learning is
common
Cornell University model adopted worldwide
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Training
and Documentation Overview v.2.1
Who
We Are
OIT
CSM
Training
Team
Documentation
Team
Training and Documentation Services
Sebastian
Carello
Nick Cappadona
Olia Muller
Charles Wolff
Candice Dias
Stacy Pendell
Jeff Truelsen
Program Administration
Team
Ann Hill
Location: CCC Building,
Garden Level
Marketing
Customer
Service
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Training
and Documentation Overview v.2.1
What
We Do
T&D00 principal focus is on supporting technical training and documentation for CIT00 products and services 62 CIT products and services are supported 13 Non-CIT products and services are supported 159 separate subject areas 8000 web documentation pages 125 projects/year (10/03 0010/04)
Provide the registration function for IT events (more than 165 events in the past year) Manage the Hands on Center (training classroom) at Maple Avenue
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Training
and Documentation Overview v.2.1
How
We Do It
Training
and Documentation Development Life Cycle
Implementation
Training Specialists
Documentation Specialists
Production
Training Delivery
Publications Delivery
Evaluation
(Gagne model)
(Hackos model)
Based
on best value
Based on User-Centric/
Learner-First
design
The physical size of our group means we cannot provide a solution
for every
need, so we offer brokered solutions
Content
Specification
Project
Request
Project
Assessment
Information
Planning
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Training
and Documentation Overview v.2.1
What00 Going On
Project Management 00working with CIT and OHR to develop T&D events to support adoption of project management methodology (CIT and campus wide)
Upgrading the Registration application
(a class/event registration service )
Making the IT Policy section of T.E.H. mandatory for new faculty, staff, and graduate students
Developing mechanism for aggregating and brokering requests for specific training events
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Training
and Documentation Overview v.2.1
What00 Going On
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Training
and Documentation Overview v.2.1
What
We Plan To Do
Align T&D program to job knowledge, skills, and abilities
Create T&D programs for certification based skill sets
Integrate T&D programs into workflow for JIT skills
Align T&D program to current and future project management skill needs
Become stewards of organizational job skills that map to specific training and documentation
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Training
and Documentation Overview v.2.1
How
We Will Do It
Conduct an audience analysis
Follow a content design model
Select appropriate delivery methods
Employ training and non-training enablers
Manage projects to a plan
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Training
and Documentation Overview v.2.1
Key
Themes
Collaborate with HR and Organization Units to align learning strategies with job profiles and career plans
Build a more professional T&D practice using our content model and development life cycle process
Implement value add, cost effective services
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