Can Conflict Be Positive?
Can Conflict be Positive?Suzanne Langroth, RN LNCCGinger Varca, RN Words associated with conflict Fight Anger Pain/discomfort Battle Obstacle Mistake Avoid Fear Lose Control Hate Adversary ResistanceConflictPartnership which focuses on the immediate conflict issue while maintaining the priority of building the relationshipThe Eight Essential Steps for Conflict ResolutionDudley Weeks, PhDConflict which do you prefer? Conflict “A disruption of order, a negative experience, an error or mistakein a relationship” Diversity “An outgrowth of diversity that might hold possibilitiesfor mutualgrowth and for improving relationships”The Eight Essential Steps for Conflict ResolutionDudley Weeks, PhDViews of conflict A battle between incompatible self interests One part of a relationship, that involves needs, values, perceptions, power, goals, feels, not just interests or desires.Views of conflict An isolated event we allow to define the entire relationship Occurrences that punctuate a long-term relationship and that can help clarify it.Old traditional methods Negotiation Win/lose Win /Win mindset Mediation ArbitrationConflict Partnership Effective and sustainable Perception and resolution Immediate conflict and overall relationship Conflict resolution skills and relationship building skills.Goal Meet some individual and shared needs Mutual benefit May need to agree to disagree Strengthens the partnership/teamHow Create an environment that will promote a positive interaction Personal preparation Timing Opening statementsClarify Perceptions Ask yourself Isolated event v. series of events? Conflict with myself or other party? What is the real issue? Needs or desires? Goals or methods? Emotions or feelings?Positive Conflict“ Power consists of the attitudes, perceptions, beliefs and behaviorsthat give people and groups the ability to act or perform effectively”The Eight Essential Steps for Conflict ResolutionDudley Weeks, PhDLearn from the past, but look to the future Blending past, present and future Focus on the present and the future Understand grown and learn from the past Forgive if not for the other person then for yourself.Positive Conflict Generate options Options often unexplored New possibilities Bring options that meet shared needs Look at options as starting points Brainstorm Use humor to lighten the moodPositive Conflict step by step What is doable? Will it achieve success? Does it meet individual or shared needs? Involve positive power or shared power? Will it lead to an improved relationship?Mutual Benefit Agreements No demands Agreements that meet some of each parties needs, accomplishes shared goals Disagreements are dealt with constructivelyWhere do you find conflict? Between members of the Board (committees, task forces, volunteers) Among chapter members and the Board At work between staff Staff and administrationDivergence Need for different views On any issue, the Board must elicit as much divergence as possible and resolve it to a single positionJohn Carver, Boards that Make a Difference Does the chair/president pursue differing viewpoints? Are members invited to participate in the process? Is it safe to disagree?Agreement Agree on broadest position first Mission Vision Future Goals Outcome Clarity and consensus about what constitutes successAgreement Strive for knowledge-based decisions What is the issue? What do we know and how do we know it? What are the possible choices? What are the pro’s and con’s of each? What is the best decision? Can we all live with it?Caution “ Requiring (or expecting) consensus before taking action is a prescriptionfor either mediocrity or dishonesty”John Carver, Boards that Make a Difference “ Ifthe voting record of the board is regularly or predominantly one ofunanimous votes, we must question whether dissent is being squelchedor if the issues are not important enough to disagree about”What about your role? Get to know yourself – honestly What are your goals relating to this leadership position? Is this about you or is it about your profession and your association? How much of this are you willing to share?Positive Conflict Get to know your team away from the table. What are their goals? How can you help them achieve their goals? What do they value? How much are they willing to share?Positive Conflict Increases your effectiveness Understanding your goals as a team This is the place for consensus What constitutes success? Focusing on the outcome not power or who made the decision
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