Technical Support
Response
2hour call-back, 24 x 7
Technical support engineering notes
Included
Preventive Maintenance (PM)
On-site visit to perform PM
Not Included
Annual PM parts
Included
Checklist, procedure & management
Included
Technical support review of PM
Included
Rotor Replacement
Quarterly (one included in annual PM parts kit)
Included
Unscheduled Calls / Emergency Service
Response time
3business days
Travel & expenses - daily rate
10% Discount
On-site labor - daily rate
10% Discount
Parts - next business day expedite fee
Included
Remote Diagnostics
Technical support - PC-to-PC modem access
Included
Training - maximum two students per Support Agreement
SOLA Training Class - 2 day (introductory)
10% Discount
SOLA Training Class - 4 day (advanced)
20% Discount
Support Agreement Options
On-site visit to perform PM
Contact Factory
Bench Swap Kit
Contact Factory
Support Agreement
Thermo Scientific Process Analyzers
Products Covered
00OLA
00OLA II
Keep your Thermo Scientific SOLA or SOLA II in peak operating
condition by utilizing the labor of your skilled analyzer technician
along with our preventive maintenance (PM) parts and Technical
Support Department. With this unique agreement, your staff is
empowered to perform the recommended annual PM and quarterly
rotor replacements as well as any necessary troubleshooting and
repair. We will manage the timely shipment of your parts kit and
replacement parts. In an effort to prevent unforeseen failures, our
SOLA support specialists will also review the values on the annual
PMdata sheet your technician completes and make recommendations
as needed to ensure maximum analyzer uptime.
In the event your bench needs to be replaced, this agreement also
provides access to our Bench Swap Kit, including a factory certified
new or refurbished bench assembly with tubing that can be switched
immediately with the inoperable bench to get your process online
with the least amount of downtime. In addition to this premium service,
technical support notes, 24 x 7 technical support, next day emergency
shipment of repair parts, and a variety of other services are offered,
enabling your staff to efficiently conduct on-site maintenance and repair.
Our Parts and Technical Support.
Your Skilled Labor.
Support Agreement
Technical Support
Technical support is available by phone 24 hours-a-day, 7 days-a-week,
365 days-a-year to our Support Agreement customers. We will also
provide technical support notes as released by our Engineering
Department to provide valuable insight to the operation, servicing
and maintenance of your instrument.
Preventive Maintenance (PM)
Upon determining an appropriate PM schedule for your instrument,
our staff will ship the recommended annual PM parts along with the
shutdown procedure, PM checklist and startup procedure. Once your
technician completes the PM, our technical support specialist will
review the acquired data and provide recommendations as needed
toincrease your uptime.
Annual PM Parts List (subject to change)
The following parts are included under our Support Agreement:
00eater for pyrolyzer assembly
00errules (2) for pyrolyzer tube fittings, graphite
00yrolyzer tube, looped
00yrolyzer, O-ring 5500/span>
8
-in ID x 5700/span>
8
-in OD, 100/span>
8
-in width
00ilter, inline 2 micron, 100/span>
8
-in tube connections
00alve, sample injection, 4 port or 6 port, complete assembly
00V flash lamp, if needed
00hermocouple, if needed
Rotor Replacement
Quarterly rotor replacements will be provided. The first one to be
replaced is within the valve. Subsequent rotor replacement mailouts
will be issued along with the procedure on a quarterly basis.
Unscheduled Calls / Emergency Service
While parts needed for repair and/or onsite visits by one of our field
service specialists are not included in the Support Agreement, the
agreement provides a 10% discount for these items during the term.
In addition, the expedite fee for parts that require same day shipment
are waved under this agreement. If a field service specialist is requested
for complex troubleshooting, we ensure a three business day response,
once determination of the visit is made between your facility and
our technical support specialist.
Feature Definitions
漏2007 Thermo Fisher ScientificInc. All rights reserved. All trademarks are the property of Thermo Fisher Scientific Inc. and its subsidiaries. Literature Code PI.2047.0907
Process Instruments
Ion Path, Road Three
Winsford, Cheshire CW7 3GA UK
77 Science Park Drive
#03-09 Cintech III, SINGAPORE 118256
14 Gormley Industrial Avenue, No. 4
Gormley, Ontario L0H 1G0 CANADA
1410 Gillingham Lane
Sugar Land, TX 77478 USA
www.thermo.com
+44 (0) 1606-548700
+44 (0) 1606-548711 fax
+65 6778-1258
+65 6438-5977 fax
+1 (905) 888-8808
+1 (905) 888-8828 fax
+1 (800) 437-7979
+1 (713) 272-4573 fax
All of our technicians are factory trained and certified,
asyou would expect from an ISO Certified company.
Contact us today for a quotation.
Remote Diagnostics
To facilitate troubleshooting and help you minimize downtime,
Thermo Scientific software enables our technicians to conduct
PC-to-PC remote diagnostics and troubleshooting via a modem.
Contact our technical support staff for details.
Bench Swap Kit
In the event your bench becomes unusable, we will have a new or
refurbished bench in stock that meets all factory specifications for
next business day delivery to your facility. This Bench Swap Kit
includes tubing, is only available under this Support Agreement and
requires the old bench be returned with a RMA number to our facility.
The old bench will be traded in and become the property of Thermo
Fisher Scientific. The Bench Swap Kit is available at an additional
charge and will be shipped overnight after receipt of your order.
Training
Thermo Fisher Scientific offers two training classes for the SOLA II.
The technician performing troubleshooting and/or maintenance is
required to attend at least one of these two classes.
Introductory Total Sulfur Analyzer Training for the SOLA II
This two-day course is designed to teach the fundamentals
of the instrument, including its application, electronics, operating
procedures, diagnostics, software, and basic maintenance
and troubleshooting.
NEW
Advanced Total Sulfur Analyzer Training for the SOLA II
Designed for technicians with previous experience and/or working
knowledge of the instrument, this four-day course provides an
overview of the introductory class as well as extensive knowledge
of the instruments' electronics/hardware, operating procedures,
diagnostics, software, and advanced maintenance and
troubleshooting. The course also covers utilization of data analysis
for system optimization, contamination recovery and the optional
WorkStation software. This course is geared toward the technician
who is responsible for maintaining the instrument.
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