Steps for Making the Supervisory Referral
The Employee Assistance Program (EAP) works at TWO basic levels:
SELF-REFERRAL - Employee calls directly.No supervisory involvement.
SUPERVISORY REFERRAL - Employee referred bysupervisor because of JOB
PERFORMANCE problems.
Steps for making the SUPERVISORY REFERRAL:
1. Put in writing! Document specific work performance problems. Write down dates, incidents and job performance deficits.
2. Confront AND support the employee. Be realistic with the employee about his/her failing performance. Convey your concern for him/her as a VALUED employee.
3. Inform employee of availability of the EAP and how to utilize this confidential service. Advise that this is a suggestion to seek help on his/her own.
4. If performance problems persist, follow steps 1 & 2 above and MAKE THE REFERRAL:
a. Call 716-5493 and ask for an EAP counselor.
b. Explain WORK PERFORMANCE situation to the counselor.
c. Write down the employee's appointment time and place. Keep a record of the appointment for yourself.
d. Give appointment time to the employee.
e. Emphasize importance of keeping the appointment.
f. Follow-up. Check with the employee AND the EAP counselor to see if the appointment is kept.
5. Follow-up. After the EAP referral, continue to supervise job performance. Document problems and confront the employee honestly. Reinforce his/her good points. Be consistent. Don't over supervise.
The KEY = CALL EARLY
QUESTIONS? Call your EAP counselor. You may wish to discuss a case before deciding whether or not to refer to the EAP.
