Help Desk Services:
Help Desk Services:
The Help Desk provides limited Help Desk support services to Spe
The Help Desk provides limited Help Desk support services to Spe lman
lman
students, including:
students, including:
z
z
Email, Network and Banner account issues
Email, Network and Banner account issues
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Facilitating the process of connecting to the Spelman
Facilitating the process of connecting to the Spelman
ResNet
ResNet
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Facilitating resolving virus issues
Facilitating resolving virus issues
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z
Checkout of Microsoft Office 2000 CDs
Checkout of Microsoft Office 2000 CDs
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Purchase of Comcast Coaxial cables ($5.00)
Purchase of Comcast Coaxial cables ($5.00)
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Distribution of Ethernet (network) cables ($3.00)
Distribution of Ethernet (network) cables ($3.00)
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Facilitating general PC support issues
Facilitating general PC support issues
In order to receive assistance, you must:
In order to receive assistance, you must:
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Present a valid student ID
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Present a valid student ID
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Supply the Help Desk with your appropriate contact information for
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Supply the Help Desk with your appropriate contact information for
assistance with our
ResNetservices
ResNetservices
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Determine where your problem exists -for instance, if you are
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Determine where your problem exists -for instance, if you are
having a problem with the
having a problem with the
ResNet
ResNet
Resource CD, we are asking you
Resource CD, we are asking you
to identify the actual step which is not working on your PC
to identify the actual step which is not working on your PC
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Wait your turn. If the Help Desk deems that your problem will take
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Wait your turn. If the Help Desk deems that your problem will take
over
over
15 MINUTES to resolve
15 MINUTES to resolve
, you will need to schedule an
, you will need to schedule an
appointment time. As the
appointment time. As the ResNet
ResNet Resource CD takes approximately
Resource CD takes approximately
2 hours, we do not extend WALK
-IN APPOINTMENTS (unless you
-IN APPOINTMENTS (unless you
are the next student in line) . We assist you on a first
are the next student in line) . We assist you on a first
-come, first-
-come, first-
served basis (NO EXCEPTIONS)
served basis (NO EXCEPTIONS)
The Help Desk does not have the resources to support:
The Help Desk does not have the resources to support:
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Troubleshooting hardware problems, including problems with the
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Troubleshooting hardware problems, including problems with the
Ethernet card, Wireless cards or other LAN devices
Ethernet card, Wireless cards or other LAN devices
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Installing software applications or troubleshooting software problems,
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Installing software applications or troubleshooting software problems,
which are not related to the Desktop Upgrade process
which are not related to the Desktop Upgrade process
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AOL or Yahoo connectivity issues
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AOL or Yahoo connectivity issues
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Instant messengers and chats
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Instant messengers and chats
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Kaza A
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Kaza A or any other download or music managers
or any other download or music managers
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Firewalls and Network Bridges
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Firewalls and Network Bridges
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Virus protection software applications other than the Spelman-
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Virus protection software applications other than the Spelman-
provided version of McAfee
provided version of McAfee
VirusScan
VirusScan
(Mc Afee
(Mc Afee
VirusScan4.5.1
VirusScan4.5.1
Enterprise)
Enterprise)
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Windows Operating System installations
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Windows Operating System installations
As this area is professional business area, we ask that you obse
As this area is professional business area, we ask that you obse rve the
rve the
following guidelines:
following guidelines:
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Turn off all cell phones and pagers
Turn off all cell phones and pagers
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Do not bring friends with you
Do not bring friends with you
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z
Do not bring food or drinks
Do not bring food or drinks
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z
Do not sit at any desk other than those designated for the Help
Do not sit at any desk other than those designated for the Help
Desk
Desk
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Do not make personal calls on our phones
Do not make personal calls on our phones
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z
Do not leave your computer without checking in within 2 business
Do not leave your computer without checking in within 2 business
hours
--we are facilitating this process, not fixing your PC for you
--we are facilitating this process, not fixing your PC for you
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Do not make loud noises
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Do not make loud noises
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Return all CDs which have been checked-out within a 72 hour period,
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Return all CDs which have been checked-out within a 72 hour period,
or be subject to an Academic Hold on your Spelman Banner, Email
or be subject to an Academic Hold on your Spelman Banner, Email
and Network accounts (NO EXCEPTIONS)
and Network accounts (NO EXCEPTIONS)
We thank you for following these rules!
We thank you for following these rules!
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