www.novosolutions.com
Novo Solutions, Inc.
Innovative, Customer Support Solutions
Managing Your Assets in Conjunction with Your
Help Desk Ticketing System
Introduction:
This paper will discuss the benefits of integrating asset management and help desk
software systems together to aid IT workers, maximize reporting capabilities and
improve efficiency.
The Problem:
Are you tired of using multiple systems to keep track of your assets and the issues which
have been logged against them? Do you have a method of tracking where your
hardware is located and which machines are causing you problems? Is managing all
these equipment details giving you a headache? With the growing demands on IT
departments, effective management of assets is more crucial than ever. Knowing what
assets you have, where they are located, when they were purchased, whether they are
actively being used, etc., is critical to any organization.
The Solution:
The Novo Service Desk System includes robust features to facilitate the management of
your IT assets.
Statistics show that today's IT departments are being expected to track more than just
computers and software. Assets such as PDA's, cell phones, laptops and other
peripheral equipment must also be tracked. In addition, details such as changes in
status, location, and repairs to equipment must also be tracked, allowing management
to evaluate trends and make decisions accordingly. Asset management software
becomes most powerful when combined with a help desk ticketing solution. Ticket
tracking allows you to see which assets are requiring the most repair/service so you
have a better feel of when to upgrade.
How The Novo Solutions Service Desk Handles Asset Management:
The Novo Asset Management Software, when part of our Help Desk or Service Desk
system, can ease the burden of busy IT departments. The benefit is a highly effective
tool for tracking what you have on hand and where your assets are located, as well as
who is using them. Specifics such as identification numbers, purchase dates, repair
histories, relationships to other equipment, etc. can be assigned to each item. As assets
are purchased and brought on line, assigned to users, or get replaced, the Novo Asset
Manager will keep a history of all the changes. The Novo Custom Report Writer (ad
hoc reporting system) allows management to run very specific reports, providing the
overall knowledge required to effectively plan for the future with regard to machine
replacements. Taking the guess work out of the asset management process, the
application can report on past and present issues throughout the entire life of any asset
in the database.
The Benefits:
With increased workloads and limited budgets adding to the daily challenges of IT
managers everywhere, powerful asset and ticket tracking systems are becoming more in
demand. Upper management expects to see reports which will explain where their
support dollars are going and nearly every IT expenditure must be fully justified. If
managers are to keep up with these new requirements, they must consider investing in
technology which will streamline these processes and keep the CFO's and CTO's
happy. "Managed Services" is also a growing trend these days. Large and medium
sized companies alike are considering whether to continue managing their own IT shops
or to contract out to firms which specialize in providing a "full service IT solution".
Herein lies another reason for In-House IT shops to carefully examine their business
practices and to focus on regularly enhancing and improving current methods of tracking
and reporting on assets.
Conclusion:
The future will most likely force many changes in the way IT shops are managed.
Business models will come and go as companies determine which support methods
best complement their agendas. Who will survive this evolutionary process? Consider
the man hours you will save by managing your equipment with asset management
software. A good Return on Investment (ROI) should help make a decision to
implement thistype of solution much more favorable than the alternative.
Contact Novo Solutions, Inc. to learn more about how our robust, flexible and easy to
use web based solutions can help you solve key problems related to providing customer
or technical support, capturing and sharing knowledge and managing IT and other
related assets.
Novo Solutions, Inc.
(888) 316-4559 USA
(757) 687-6590 USA
020 8002 9853 UK
sales@novosolutions.com
www.novosolutions.com
漏 Copyright Novo Solutions, Inc., 2007
Produced in The United States of America
All Rights Reserved
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