Centra Software - Client Help Desk Certificate of Completion
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Version 1.0 2003
Centra Client Help Desk
Certificate of Completion
Overview
Centra offers a Certificate of Completion for
those professionals needing to provide help
desk support for Centra users.
The Certificate of Completion is achieved by:
0 Attending online courses, and
0 Reading documentation
0 Using the Centra Support Web Site
(http://support. centra.com)
The online courses and documentation build
help desk professional's knowledge and skill
related to:
0 Use of the Centra products
0 Troubleshooting Centra user and product
issues
Centra Product Knowledge
A help desk professional should be familiar with
the use of the Centra products from a
Participant, Leader, Content Developer, and
Event Manager perspective. To obtain
knowledge of the Centra products in these
areas, attend the following online courses and
read the following guides:
Participant
0 Attend: CET001 First Course in Centra
0 Read: Centra 7 Basics Guide
Leader
0 Attend: CET120A Centra Symposium for
Leaders: Session Management
0 Attend: CET120B Centra Symposium for
Leaders: Using the Tools
0 Attend: CET200A Demonstrating an
Application
0 Attend: CET200B Using Web Safari and
Application Sharing
0 Attend: CET201 Using Breakout Rooms in
Symposium
0 Read: Centra 7 Leader Guide
Content Developer
0 Attend: CET105A Assembling Content
Using Centra Agenda Builder
0 Attend: CET105B Creating Subjects and
Testing Events
0 Attend: CET205 Incorporating Multimedia
Content in an Agenda
0 Read Centra 7 Content Developer Guide
Event Manager
0 Attend: CET110A User Account
Management
0 Attend: CET110B Event Management
0 Attend: CET111 Creating Web Seminars in
Centra 7
0 Attend: CET116 Recording a CentraOne
Event
0 Read: Centra 7 Event Manager Guide
Help Desk Troubleshooting Knowledge
A help desk professional should be able to
troubleshoot common user issues including
installation, connectivity, and audio. To obtain
knowledge is these areas, attend the following
online courses and read the following guides:
0 Attend: CET250 Client Help Desk:
Installation Issues
0 Attend: CET251 Client Help Desk:
Connectivity Issues
0 Attend: CET252 Client Help Desk: Audio
Issues
0 Read: Client and Audio Troubleshooting
Guide
For More Information on Centra's Program00/b>
Please contact Centra Education and Training at
781 994-1080 or training@centra. com and we
will be happy to provide you additional
information or respond to your questions.
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