Reduce help desk calls!
Gartner Group estimates that
each call to the help desk costs
the company $20-$48
(Source: 2001 report on Technical
Support Industry, Gartner Group).
4 DuPont estimates its use of Mentor is
eliminating 500 help desk calls per week
for a savings of at least $750,000 a year .
4 Pitney Bowes used Mentor for the
rollout of a major desktop application
upgrade, and found the volume of help
desk requests was reduced by over
2,000 calls per week initially following
the upgrade. By conservative estimates,
that's a savings of $50,000 per week .
4 A large U.S. computer manufacturer
recently deployed Mentor for its knowledge
management system upgrade. The
company found that help desk calls
were 35% below their predictions , based
on experiences with similar upgrades.
(Source: 2004 How to improve user productivity and
lower the cost of software application training, Written by
Bersin & Associates)
ARE HELP DESK CALLS FOR
YOUR KILLER-APPS KILLING
YOUR PRODUCTIVITY?
What is a Mentor?
A Mentor is just-in-time (JIT)
training that lives within any custom
application. When created, a Mentor
can be found in the toolbar of the
application, launched via a searchable
index or context sensitivity. Mentor
combines a demonstration and
explanation from within the application
at the exact moment you need to be
shown what to do. This type of training
is known as Electronic Performance
Support Systems or EPSS. The goal
of EPSS is to reduce help desk calls
and provide whatever Just-In-Time
training is necessary to generate
performance and learning at that
critical moment of need. This form of
training allows users to become more
productive in a shorter amount of time.
The Mentor庐 division of Learn.com庐
has more than 10 years of experience
building JITs for the world's most
complex custom applications.
Whether your organization is
looking for a solution to automate
new user orientation or a solution
that will provide "Just-In-Time"
training for continuous learning and
reference, Mentor has done it.
Used by 9 of the Fortune 20 companies
Help desk automation
Mentor庐
Mentor helps:
4AOL
43M Corporation
4American Express
4BP Amoco
4Daimler Chrysler
4DuPont
4Honda, USA
4MetLife
4Phillips Petroleum
4Toyota
4Wachovia
4Verizon
4Help desk automation
4Faster deployments
4More productive users
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