CALL CENTER SOFTWARE
APPLICATIONS & D EVELOPMENT
About NuComm
Solutions Inc.
NuComm Solutions brings
the "best practices,"
expertise and successful
techniques of leading
contact center operations
to your business.
As a wholly-owned division
of NuComm
Corporation, a leading
outsourced call center
enterprise, NuComm
Solutions draws upon
many years of expertise
and experience delivering
contact center and CRM
results for some of North
America's best-known
corporations.
We know what it takes to
make customer contact
centers succeed because
we put ourselves to the
test each and every day.
NuComm Solutions can
help your business succeed
with results-driven
consulting services,
audit-based training, customized
IVR and other
self-serve solutions, software
applications development
and vendor management
services.
The professionals at
NuComm Solutions deliver
measurable results
using a business model
driven by statistical
quality controls,
NuComm Solutions designs, builds and markets sophisticated
applications to meet your business'specific contact center and
customer relationship management (CRM) needs.
Our applications can help you learn more about your customers,
track market trends and monitor CRM effectiveness.
Looking for better ways to effortlessly monitor and manage call center
agent and supervisor performance? Track and analyze contact center
campaigns? Improve internal business management and processes?
NuComm Solutions offers a wide array of sophisticated and powerful contact
center and customer relationship technology.
We also offer software programming services to help your businesses
create custom-tailored applications. If you have special requirements and
tight deadlines, NuComm Solutions provides custom development support
with an iterative design refinement (IDR) methodology that maximizes customer
satisfaction and minimizes delivery timelines.
Here is a brief glimpse of some of innovative NuComm software applications
that can be put to work in your business immediately:
Customer Relationship Management
SilverFox00 Acall flow generator, SilverFox tracks important customer
information, such as address and contact details, brand
awareness responses and buying motivations. All your information
is stored in a relational database and available for reporting pur-
poses.
Performance, Quality & Statistical Reporting Tools
CIMWeb00 Using a Total Quality Model of Statistical Process
Control, CIMWeb, monitors employee performance using statistical
techniques to identify both over- and under-achievers. Managers
can easily pinpoint agents requiring additional support.
CIMEnterprise00 This application is a point of entry for delivery,
storage and calculation of employee and company performance
statistics.
Employee Survey Application: Monitors and reports on employee
satisfaction levels.
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cutting-edge proprietary
technology and an ISO
9001 certified continuous
improvement environ-
ment.
If you are responsible for
driving performance and
results in a call center or
customer relationship
management (CRM) environment,
you will benefit
from the wide range of
support offered by
NuComm Solutions.
As we say, "We help you
make it happen."
NuComm Solutions Inc.
80 King Street,
3rd Floor, Corbloc Bldg.
St. Catharines, Ontario,
CANADAL2R 7G1
Toll-Free:
1.877.637.2615
T: 905.323.3939
F: 905.641.1456
Web: www.nucomm.net
Task & Workflow Management Tools
Tandim00Workflow Communicator: Revolutionary product
allowing teams of people to stay in-sync on any task they are trying
to accomplish jointly, including multiple projects with multiple
team members.
NuStar00 This application creates campaign launches, tracks all
campaign changes and monitors campaign results versus specifications.
Alarms, and an escalation procedure, ensure that issues
are dealt with promptly.
Personal Pending Call Back Application: Apersonal reminder
system for agents that ensures call-backs to customers are done,
including tracking of details of conversations with the customer.
Workforce Management Tools
The Coach00 Documents, reports and establishes an audit trail
on the coaching discussions between a supervisor and an agent.
Web-based Scheduler: Asystem that manages real time call
volume, balancing available agents against demand.
CSR Testing & Results: This application helps ensure agents
accurately understand campaign, business and product
information.
For More Information
More details on NuComm's Call Center Software Applications &
Development are available from:
Wes Burke
General Manager, NuComm Solutions Corporation
Toll Free: 1.877.637.2615, ext. 35084
Fax : 905.641.1456
E-Mail : wes.burke@nucomm.net
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